Delivery Information

Delivery Rates

We offer complimentary UK Mainland delivery on orders over £100.00, T&Cs apply*

For orders under £100.00 a small shipping charge of £7.95 applies.

Select products and locations have additional surcharges, which are calculated at check-out.

Additional Delivery Surcharges:

Some furniture items may incur an additional delivery surcharge depending on their size and weight. This is due to weight restrictions, additional protective packaging, and the requirement for a larger delivery team. We have negotiated favourable delivery charges with our trusted couriers ensure both a safe and efficient service aswell as value for money for our customers.

If you are unsure whether a surcharge applies to your order, please contact us and we will be happy to assist.

Small Item Surcharge - £20

Applies to selected smaller furniture pieces, including:

  • Side tables
  • Dining chairs
  • Footstools
  • Other small furniture items
Medium Item Surcharge - £40

Applies to selected medium-sized furniture items, including:

  • Seating
  • Chests of drawers
  • Console tables
  • Coffee tables
  • Dressing tables
  • Desks
  • Other medium-sized furniture items
Large Item Surcharge - £60

Applies to larger furniture items, including:

  • Dining tables
  • Sideboards
  • Sofas
  • Wardrobes
  • Display units
  • Bookcases
  • Other large furniture items
Mirror & Art Surcharge - £30

Applies to selected:

  • Mirrors
  • Artwork

These items require additional protective packaging and careful handling during delivery via our specialist delivery service.

Outside of UK Mainland

Northern Ireland

We deliver our smaller items to Northern Ireland via our courier service, this incurs a £40.00 - £98.00 shipping charge depending on order size / value.

Some items of furniture which weigh under 30kg and are smaller than 800mm in length / width and height may be shipped to Northern Ireland but would require an additional surcharge. We are unable to deliver our larger items such as larger pieces of furniture (bookcases, wardrobes, mirrors, sideboards, artwork, dining tables, sofa's and beds etc.) to Northern Ireland, in this instance you can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Northern Ireland customers many times - so that's no problem at all! 

Delivery Exclusions:

*Please note we cannot deliver any Mirrors, Artwork, Large Items (over 800mm x 800mm) or anything by Tommy Franks to Northern Ireland.

Republic of Ireland

We currently do not deliver to the Republic of Ireland.

You can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Southern Ireland customers previously - so that's no problem at all!

Collection Only:

Customers ordering to Repulic Of Ireland, pelase palce your order as usual, select our address as your delivery address, email us your DEC order number and we can advise you of box sizes and weights once your order is fulfilled and ready to be uplifted.

Scotland

Deliveries to certain areas of Scotland (including the Scottish Highlands) require a £20.00 shipping surcharge for smaller items, and can vary up to £100.00 for larger items and £200.00 for pallet items. For larger items such as pieces of furniture exceeding 800mm in length / width and height, or fragile items including mirrors, art and delicate crystal / glass lighting or accessories these would be delivered on our own vehicles or a specialist logistics courier to avoid damages - With that in mind our lead time would increase by an additional 7 working days as we would plan these on our next route to your area of Scotland.

Delivery Estimates:

Should you wish to obtain a quotation before ordering please contact our Dispatch Team at dispatch@decorum-living.com with your items for a more accurate quotation.

Channel Islands

For deliveries to the Channel Islands, including Guernsey and Jersey, our delivery charges are based on the total order value. Orders under £800 will incur a delivery cost of £80. For orders over £800, the delivery cost is £130. These rates ensure that your items are handled with care and delivered securely to your location. If you have any questions about
shipping or would like a tailored quote, please don’t hesitate to contact our
team.

Delivery Estimates:

Should you wish to obtain a quotation before ordering please contact our Dispatch Team at dispatch@decorum-living.com with your items for a more accurate quotation.

Furniture Deliveries

Delivery on furniture is typically delivered in around 10-14 working days. Please allow 2-4 weeks for delivery for all Richmond Interiors products as these are imported into the UK from The Netherlands. For in-stock furniture products we aim to dispatch these within 5-10 working days.

Please note: some furniture items have a shipping surcharge which is applied before payment at check-out.

We use specialist tail lift vehicles and / or specialist couriers to ensure your order arrives to you safely and efficiently. Our courier delivery is curbside or front door (depending on access) for insurance purposes.

Tommy Franks Orders: All Tommy Franks furniture orders are delivered via Prooivia Couriers who will contact you directly to scheule your delivery, please ensure to respond to their correspondance to avoid delays to your order.

Liang & Eimil Orders: All Liang & Eimil furniture orders are delivered via our specialist logistics couriers, should you require an upgrade on service to White Glove (Deliver to room of choice, assembly and removal of packaging) please contact us at dispatch@decorum-living.com for a quotation.

Richmond Interiors Orders: All orders are imported into the UK from The Netherlands (EU). Please allow 2-4 weeks from date of order as these products do take a little longer than usual to arrive from over sea's.

White Glove Delivery Upgrade: We are able to offer a white Glove Delivery Upgrade on most of our items of furniture which is price on application. This includes delivery to the room of choice, assembly, and remove the product packaging.

Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure and we must be informed in writing by completing the form above.

Product Packaging

Please ensure you keep all product packaging safe while in your care - do not tear, shred, write on or dispose of product packaging, as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

With this in mind we ask you are
careful with all product packaging while this is in your possession until you are sure you wish to keep the item(s).

Should you wish to return an item please complete the Request A Return form located on the footer of our website within 14 days of receiving the item(s).

White Glove Delivery

We are able to offer a white Glove Delivery Upgrade on most of our items of furniture which is price on application.

The cost is based on the number of men required for the delivery and the time it would take to deliver to the room of choice, assembly, and remove the product packaging from your premesis.

Please contact our Dispatch Team at dispatch@decorum-living.com with your DEC order reference immediately after placing your order to request a price for a White Glove Delivery Upgrade which is payable per item, in addition to any shipping costs already purchased.

As a reference point we have created some guideline costs per item below;

Guideline Costs:

  • Bedside Table £60.00 - £80.00
  • Coffee Table £100.00 - £120.00
  • Console Table £90.00 - £130.00
  • Dining Table £140.00 - £180.00
  • Wardrobe £150.00 - £180.00
  • Sideboard £150.00 - £180.00
  • Sofa £150.00 - £200.00

Access Issues: Narrow hallways, multiple flights of stairs, or the need for specialised lifting equipment can add to the above costs.

Location: You are responsible for ensuring their is sufficient space / access to entrances, doorways, corridors, staircases, lifts etc. ahead of delivery. We can not accept an item back if access has not permitted the delivery.

Additional Charges: There may be additional charges required for deliveries to higher floors above the first floor. This is to our couriers discretion and on this occasion we would contact you to arrange additional payment before delivery.

Larger Item Deliveries

Delivery on larger items, including large pieces of furniture, large lighting products and bulky items, are delivered via verified third party logistics companies who specialize in the delivery of large, bulky items. Some larger items may be delivered on a pallet to a curbside location – please ensure you are able to meet the driver and assist in receiving your delivery. 

Larger item deliveries are to your billing address only and for your security identification is required upon receipt of delivery.

DELIVERY OPTIONS:

Standard Delivery: Delivery is strictly to curbside or front door (access permitted) for insurance purposes. We are unable to take products into your property. It is the responsibility of the customer to ensure that there is sufficient access to your property including upstairs apartments / flats to accommodate the product. Our couriers are unable to take the product(s) into your property.

White Glove Delivery: We are able to offer a white Glove Delivery Upgrade on most of our items of furniture which is price on application. This includes delivery to the room of choice, assemble, and remove the product packaging.

Once received, we request you check all items and report any faults within 48 hours - claims outside this time period will be rejected.

There is a £20.00 - £90.00 carriage supplement on all larger item and pallet deliveries - We will call you after your order is placed to arrange the additional payment of £20.00 - 90.00 for the carriage supplement if it hasn't already been paid when placing the order.

Product Packaging: As above, please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

Smaller Item Deliveries

Delivery on smaller items such as accessories, reed diffusers, and lighting under 600mm in size are generally sent using our preferred couriers DPD which offer a 1 hour delivery slot. We will provide you with your tracking information on your dispatch notification email when your order has been fulfilled & dispatched. Please ensure you provide both a mobile telephone number and email address so DPD can keep you updated with the status of your parcel. Some products including art & mirrors may require a delivery surcharge - this will be indicated on the product page prior to ordering.

Once received, we request you check all items and report any faults within 48 hours - Claims outside this time period will be rejected.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

Lighting Deliveries

Delivery on lighting is typically received around 3-5 working days for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products range from 6-8 weeks depending on the
brand. This will be detailed on the product or brand page and can sometimes be improved.

Heathfield & Co Lighting: These products are Made To Order on a 4-6 week lead time, should you require these for a specific date please contact us, we'll do our best to accommodate your schdule.

Serip Lighting: These products are Made To Order on a 12-14 week lead time from Portugal.

Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at info@decorum-living.com

For larger lighting products please see our Larger Item Deliveries information above.

All orders placed before 11am on items in stock in our warehouse will aim to be delivered the next working day by our courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on our 24 hour courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us to confirm stock availability, where we can also enquire into faster courier services for you.

Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.

Once received, we request you check all items and report any faults within 48 hours - Claims outside this time period will be rejected.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

Alternative Addresses

We are unable to leave any order with a neighbor, or in any other location within your property or grounds - All orders require a signature.
Lead Times

We display an abundant collection of furniture, accessories and lighting here at decorum-living.com with up to 30,000 products on our website at any given time. Though we do try to ensure sufficient stock levels at all times on our most popular pieces which are available in a 48 hour dispatch window, we do place stock on back order with our brands, manufacturers and suppliers. These products will have the advised delivery date on your Order
Confirmation email.
Quick-Ship

Items on our Quick Ship service differ by brand, Heathfield & Co Quick Ship products are usually made & delivered within 5-7 working days, Kensington products are usually dispatched from our warehouses within 24 hours (When ordered Monday to Friday).

*Please note some of the couriers we use do not deliver on weekends. Though every effort is made to dispatch within 48 hours we can't guarantee this.
Delays

Any delays will be fully communicated by email and / or telephone. We try to keep you as up to date as possible during your order process and can only provide you with the latest information we are provided by our brands, suppliers and manufacturers. If you require a more specific time frame, please don’t hesitate to contact our Customer Service team who will be happy to find further information out for you if possible.

We do support our staff with a Zero Tolerance Policy so please be kind when speaking with our team by both email and telephone while they do their best to assist you with any delays you may be experiencing.

Pre-Orders

The time frame provided is accurate at the time it is updated, many factors contribute to the advised lead time of pre-order products including the manufacturer, shipping into the UK, and Customs and Quality Control all before we then dispatch the item to you. In some instances there can be delays which are external factors (not within our control) including delays in shipping of containers, containers which are held in customs or on the rare occasion, products that simply didn't pass high Quality Control standards. 

We understand this can be a frustrating situation but please note we do our best to ensure your order arrives to you as quickly and safely as possible. 

Pre-order dates can vary depending on the product, for example larger pieces of furniture and sofa's the lead time can be approximately 14-18 weeks.

Please note: If you have paid using a payment slicing option you may make one or more payments before receiving your order.

Delivery Notice

Decorum Interiors will send an automated email you once your order has been fulfilled & dispatched. We will aim to provide an expected delivery date and tracking details for the delivery service used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hour time slot for delivery. 

All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises. For security we geolocate all orders to ensure they arrive to you safely.

This service is only available if a mobile number or email address is provided. We hope this helps plan your working days and means no waiting in for long periods of time for deliveries.

Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing.

If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 48 hours and notify us of any faults, flaws or missing parts. Failure to do so may affect any warranty and claims you make thereafter will be rejected.

Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure. We can only accept faults reported by Email and our Report A Fault Form located on the footer of our website.

*Please note you have 48 hours to report any damages / missing parts to the items and 14 days from receiving the goods to your chosen address, safe place, or collection point to report any unwanted items to us using our Request A Return Form (unused and in the original packaging the way it was received, for lighting this must be unwired and with all parts). We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period. Faults must be reported with 48 hours including over weekends, bank holidays or Christmas closure.

For deliveries using our own vehicles, our Dispatch Team will contact you to arrange a convenient date for delivery so they can plan their delivery routes, in most cases they can provide an ETA time slot also. Deliveries are Monday – Friday only.

Please ensure you are available to receive your delivery as redeliveries will incur a redelivery charge. For Furniture and Larger / Bulky items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.

Questions?

Please contact our friendly Customer Service team available Monday - Friday 9am-4pm!

Access: Please be aware that it is the customers responsibility to check all room sizes to ensure the products will fit through doorways, corridors, staircases etc. and that the weight of the products are suitable for your property.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

Re-Deliveries

If our couriers or drivers are unable to find your property on the first instance they will attempt a second delivery (if possible). If after a the first, or possible second delivery attempt is made and your address is still unable to be located by DPD, or our drivers / couriers they will return the item to us. Any additional deliveries after this point will require an additional delivery charge which may be higher than your original delivery cost (if applicable) as incurred to us by DPD / our couriers. Please understand that DPD or our other nominated couriers do not work for Decorum Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.

Need Assistance?

Need help or advice on any of our products? Please speak to a member of our friendly Customer Service team who have over 30 years experience in the industry.

If you have any questions before you place an order or if you are unsure of any of our Terms & Conditions please contact our Customer Services team directly by emailing info@decorum-interiors.com

If you have any questions regarding your existing order, please contact our Dispatch team directly by emailing dispatch@decorum-living.com

Alternatively compete our Contact Us form and a member of our team will contact you.

Our friendly Customer Service team are available Monday - Friday 9:00am - 4:00pm (excluding Bank Holidays).