Terms & Conditions

Welcome to our website www.decorum-interiors.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern central plant northern limited t/a Decorum Interiors / Decorum Living / Decorum relationship with you in relation to this website.

Our business address is: Decorum Interiors, International House, 6 South Molton Street, Mayfair, London, W1K 5QF

The term " Central Plant Northern Limited " or "us" or "we" refers to the owner of the website whose registered office is Central House, Ninth Avenue East, Team Valley, Gateshead, NE11 0EJ The term "you" refers to the user or viewer of our website.

If you require any further information please contact us at info@decorum-interiors.com with the subject heading ”Privacy Policy”. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. More information can be found below under "Copyright Notice" and "Brand Protection".

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

Decorum Interiors operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour to any member of our team. This includes any personal, abusive or threatening comments, bad language, raised voices, physical contact and aggressive gestures. If our staff receive any verbally abusive behaviour over the telephone they have been instructed to terminate the telephone call and refuse assistance. We would like to continue to offer a professional and good relation with our customers alike and with that in mind appreciate your patience and understand that our team are here to help you.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Central Plant Northern Limited's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

Please thoroughly read our Returns Policy before placing an order, and before making any returns.

When creating an account with us you accept our Terms & Conditions and Delivery & Returns conditions. Returns must strictly be received back by us within 14 days from when you received them to your address, a neighbour, collection point or local depot, in undamaged original packaging and protected by an external box to avoid any damages. Please see our Delivery & Returns page for full information on our Returns Policy. 

Report All Faults / Shortages within 48 Hours: Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of yourself to inspect all goods prior to installation - within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, damages, non-electrical faults and missing parts.

If you are building and / or renovating we advise you check your item(s) thoroughly before storing to avoid any damages on site. We are not liable after this 48 hour period or after installation.

After 48 Hours: After the 48 hour period these product(s) will not be considered for return or exchange. Decorum Interiors are also unable to offer product exchanges after installation if item is flawed / damaged, and for lighting unless there is an electrical lighting fault to which you are guanrateed for 12 monts from date of receipt.

Product Packaging: Please ensure you keep all product packaging safe while in your posession, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

Outer Packaging: Please place the product box within an external box, or protective packaging in order to protect the product box.

Shipping Costs: Return shipping costs remain the responsibility of the customer unless the item is confirmed as faulty or incorrect. We recommend using an insured service for added piece of mind. Shipping costs from us, to you on returned orders are deduced from your refund amount.

14 Day Returns: Please ensure all orders are sent back to us in sufficient time to ensure we receive these back to us within 14 days of you receiving the order. to your address, neighbour, collection point or depot.

Orders placed / invoiced under a business name are classed as business customer transaction and follow the Terms and Conditions of sale that apply to transactions between you and us. By purchasing any products (the "Product(s)") and by using this website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

If you are purchasing in the course of business (and not as a consumer), you do not have an automatic right to cancel, return, or receive a refund once we have accepted your order.

We will agree to provide replacements for items that are damaged in transit, provided we are notified at the point of delivery. It is the responsibility of the business customer to thoroughly inspect all goods upon receipt and report any damage, shortages, or faults within 48 hours of delivery.

Faults: Must be reported within 48 hours of receipt

Orders: Business to Business orders are non returnable. Where we agree to accept a cancellation at our sole discretion, a 25% restocking fee will apply.

We reserve the right to withdraw any promotion or offer at any given time without written consent. Many of our offers are on for limited time periods and unfortunately we can only honor prices during the periods they are on offer. We reserve the right not to dictate timeframes and to withdraw offers or prices at any point without notice.

During sale events not all brands participate meaning that there will be brand and / or product exclusions. We can not refund items or the difference on items purchased before sale events, nor can we offer credit notes or exchanges.

We reserve the right to withdraw any discount code offer at any point without notification. Discount codes have exclusions on specific brands and products which can be set by the brand, or by Decorum Interiors.

Discount codes can not be used in conjunction with any other offers, promotions, price drops and sale items.

Decorum VIP Discount codes provided by email are automatically generated and may not be valid for the product you have enquired about. These discount codes have brand and product exclusions. We reserve the right to withdraw any discount code offer at any point without notification.

Please see our Sales & Discounts page located at the footer of this page for further information about :

• First Order Discount Code
• Brand Price Drops
• Sale Events

Discount Code Note Working? If you have applied a discount code to your basket and it has not worked, this item is excluded from all discount codes.

Please note: All email offers / discount codes are subject to our T&C's and exclusions apply. You may receive an automated email from us with a discount code offer which may not be applicable to the product you are using the discount code against. This is again due to product and / or brand exclusions following the conditions above. If you use a discount code and it does not work, this product is excluded from the discount code.

*Discount Codes on our website are subject to certain brands only and do not include sale items, promotional items or price drop items that have already been heavily discounted nor does it include certain brands and products, for instance; Wallpaper and Consultation Services, Oversized Reed Diffusers, Decorum or Luxe Casa Cushions, Lamps (bulbs) are all excluded.  Discount codes can not be used in conjunction with any price match enquiries or loyalty points.

Only one discount code may be used per order and per customer. Acceptance of a discount code by the checkout system does not represent acceptance of the discount or order Decorum and we reserve the right to cancel orders where stated eligibility criteria has not been met. If we believe the same customer has used a different payment method, email address, address or contact details to redeem a discount code more than once, we reserve the right to request that the underpayment is paid or we will cancel the associated order(s) in question.

Please contact our Customer Services team by emailing info@decorum-interiors.com if you have any questions about a specific discount code, or view our Sales & Discounts page to our current promotional offers.

We regularly offer a range of price reductions through provision of discount codes and reducing the listed price of items, showing the original price “was” indicated net to the price and / or a percentage saving %. We will always explain the limitations of any offers, such as eligibility criteria. If criteria is not met, even if the purchase was successfully made, we reserve the right to cancel orders where any eligibility criteria has not been met. This may include the invalid combining of offers, promotions or discount codes. In an instance of incorrect pricing being applied to our websites or showroom both before and after you order we reserve the right to adjust the price before you order or cancel your order after your order.

If we email you a quotation, this is valid for 14 days and we will hold the offered price for you during that time period. After that time period, the quote will become invalid and we will re-quote or re-invoice, using the current prevailing supply cost of the item and transportation costs, which may go up or down. All quotations are strictly valid for 14 days only.

Contests or similar promotions made available through social media, or business websites or for which business may, from time to time, send e-mail messages to you, will be governed by official rules that are separate from and may vary from these Terms. By participating in any such contests or similar promotions, User will become subject to its specific official rules.

By tagging us in your photos on social media, you approve Decorum to use the image on social media for promotional material across their social media platforms including, Instagram Pinterest, Facebook, Threads, www.decorum-living.com, www.cplights.com, decor-lighting.co.uk, and in printed marketing material. We may at our discretion credit your e-wallet where applicable and if we use the image(s) or video(s) and of course, if you are happy for us to do so.

Lifestyle images are used for styling reference only. For the most accurate representation of this product's finish, size, and design, please refer to the product images shown on a white or grey background. Due to quality variances between different monitors and the use of studio lights, the colour that appears on your screen may differ from the physical product - Please be aware of this when ordering.

Samples: Should you require additional images, samples of a particular finish, or material, please contact us before placing your order! We're happy to pop some in the post where available.

AI Generated Imagery: AI generated content is to be used for reference and inspiration only, this may include variances to finish, proportions, colour and scale - please only refer to the white or grey background product image. if you require additional images to assist you in making a decision, please contact us, we're happy to share any images and videos we have!

Though we aim to offer a quality product and professional service as competitive as possible, if you do happen to find the same product for less we'll do our very best to match it for you. There may be occasions where this isn't financially viable for us.

Please see our Price Match Terms & Conditions below:

• We reserve the right to decline price match requests without explanation.
• Price match is subject to our discretion and can be declined without explanation. 
• The product must have the same availability that we are offering when we verify the price. 
• We are only able to price match like for like products of the same quality.
• We are only able to price match if not in financial loss and suitable margins are met.
• We reserve the right to withdraw and decline our price match at any time without written consent. 
• We are unable to price match Outlet products or products from third party websites such as Amazon or Ebay.

Click here to complete our Price Match form.

Place your orders by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors prior to placing your order. We will send you an order acknowledgement, detailing the products you have ordered and including prices where you can also check again.

The contract is subject to your right of cancellation (see details below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion) excluding bespoke & made to order products. Our acceptance of an order takes place when we dispatch the order or send you confirmation by email (please check your junk box for a copy) even if your payment has been processed immediately.

We may refuse at our discretion to accept an order:

(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing, or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available, out of stock, or obsolete / discontinued.
(e) if we do not deliver to your area or country.

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment or any bank charges that are incurred.

We will aim to deliver goods ordered by you as soon as possible to the address you provide us for delivery. 

Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of receiving the delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter. Items must be checked and faults reported via our Report A Fault form within 48 hours for any damages, after that time it will be assumed the item was delivered in perfect condition and Decorum will not be liable for any claims, flaws, shortages or damages reported after this time frame.

If the goods we deliver are incorrect, or not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we will have no liability to you unless you notify us in writing, at our contact address, or by email to info@decorum-living.com of the problem within 48 hours of the delivery of the goods in question. We shall not accept liability for damage or faults if the item has been shipped / transported onwards from the original shipping address.

We shall deliver the goods to you within the time frame advised on our website www.decorum-living.com. If there are any delays we will update you accordingly by either telephone and / or email. if we do not deliver the goods by the delivery date or the updated date / time frame provided you have the right to cancel your order and we shall return monies paid by you to us under the contract of sale but, notwithstanding , shall have no liability to you for the return of monies or otherwise unless you notify us in writing at our contact address of the non-delivery within 14 days from the original or revised delivery date. This excludes bespoke, made to order, personalised, products we have imported (including Richmond Interiors products) or custom made products.

Delivery Charges: Unfortunately, Delivery / Shipping charges are not refundable if you have returned an item to us, the cost of the return is also your responsibility. We recommened using an insured service and a specialist logistics company to ensure your item arrives back to us safely in order for us to issue you a refund in a smooth and timely manor.

Access: Please be aware that it is the customers responsibility to check all room sizes to ensure the products will fit through doorways, corridors, staircases etc. and that the weight of the products are suitable for your property.

Product Packaging: Please ensure you keep all product packaging safe, do not tear, shred or dispose of as if we need to arrange an exchange or collection the product must be in it's original packaging, undamaged, sealed only with clear tape and unwritten on. 

Re-delivery: If our couriers or drivers are unable to find your property on the first instance they will attempt a second delivery (if possible). If after a the first, or possible second delivery attempt is made and your address is still unable to be located by DPD or our other couriers, or our drivers / couriers they will return the item to us. Any additional deliveries after this point will require an additional delivery charge which may be higher than your original delivery cost (if applicable) as incurred to us by DPD / our couriers. Please understand that DPD or our other nominated couriers do not work for Decorum Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.

Once Your Recieve Your Order: Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. If you are building and / or renovating we advise you check your item(s) thoroughly before storing to avoid any damages on site. We are not liable after this 48 hour period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Decorum Interiors are unable to offer product exchanges after installation if item is damaged, and for lighting unless there is an electrical lighting fault. 

Please see additional information regarding our Delivery Information here.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase from us.

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Taxes or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government, plus any handling charges applied by port authorities and brokers alike.

If you refuse or do not  pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Import Duty / Tax / VAT or penalty imposed by your government.

Payment can be made by any of the payment options advertised on our website. Payment shall be due at the time of placing your order and certainly before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received by us.

Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorized third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website. You can find further Information on our Payments & Security page here.

To ensure that your credit, debit or charge card is not being used without your consent, our payment provider Stripe will validate the name, address and any other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks, we may ask for additional information or documentation to help support the data you supplied.

Please be aware that if you are using Klarna or Paypal as your payment method we reserve the right to not ship to an unconfirmed addresses.

Please note: If payment slicing you may make one, or more payments before receiving your items. Please note all product delivery tiemframes before placing your order.

Telephone Payments: For security we are unable to accent any payments over the telephone.

Additional Information regarding payments can be found on our Payments & Security page here.

If you are a consumer, you have a legal right to cancel a contract during the time period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund.  We offer a 14 day refund policy on all orders returned to us, at your cost, within 14 days from receipt.

However, in relation to the products we display at www.decorum-living.com, this cancellation right does not apply in the case of: Any bespoke, made-to-measure, made to order, or custom-made products, imported products (including Richmond interiors products) or products made to your specification or clearly personalised.

Business to Business customers, pelase note Consumer Right of Return & Refund does not apply.

View more on our Returns Information page here.

Please note all fittings that are 1-10v dimming require addition 2 core switch wiring, please seek advice from an electrician.

Please note a qualified electrician must be used to install all lighting purchased from Decorum Interiors, Failing to do so will result in the void in the guarantee.

Decorum Interiros do not cover electrician costs for faulty, damaged, unsuitable items or items that are due to be delivered. Please do not book your electrician or contractor until you have received and thoroughly checked you are happy with your goods. 

Decorum Interiors are not liable for any electricians fee’s incurred for replacing lights, We can, however, submit a claim on your behalf to the manufacturer of the item(s) who may refund your electricians' fee’s at their discretion. Please also note we are unable to offer exchanges on damaged lights once they have been installed. This is not applicable for electrical faults which are within their guarantee period.

Manufacturer warranty on electrical products varies from 1-5 year(s) brand depending and coastal ranges up to 10 years (depending on proximity of the coast), please email through the item codes to our sales team if you would like to check a product warranty, some LED products require warranties to be registered after the initial 1 years warranty by you the customer directly on their website.

Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline. All lighting has a 1 year guarantee unless stated otherwise

Warranty on furniture can differ on a brannd by brand basis, please contact us should you wish to know furnther information with reagrds to furiture warranties.

Please note Majority of furniture, accessories and light fittings will require some assembly and we recommend installation by a contractor or qualified electrician for lighting or confident and capable "handyman" for furniture.

White Glove Delivery Upgrade: Should you wish to upgrade to White Glove delivery, please contact us immediately after purchase and we can provide you with a quotation / price for this service.

The information contained on this website with regards to products is for general information only. The information is provided by our manufacturers to us and we endeavor to keep the information on products up-to-date and correct as soon as possible when manufacturers inform us of such changes to products. 

PRE-ORDERS have ETA's (Estimated Time of Arrivals) which are subject to change, these dates are given to us by manufacturers and are sometimes delayed. We can only update you when we have been given this information by the manufacturer. Many factors contribute to the delays in orders which are external to our company and outside of our control. Due to this we strongly advise you do not book electricians or contractors until you have received, and thoroughly checked your goods.

ERRORS: Decorum Interiors has the right to cancel orders before time of dispatch should there be an error within the website, product pricing or product description and the customer will be made aware of this by email and the order will be refunded in full, you also have a legal right to end the contract because of something we have done wrong. Decorum Interiors can resell you the product(s) are the correct price after the refund has taken place should you wish to replace your order.

INCORRECT PRICE: To clarify there is no legal requirement for us to sell you an item that has been incorrectly priced, we will contact you by email, cancel your order and issue a full refund immediatley.

Through this website, you are able to link to other websites which are not under the control of "Central Plant Northern Limited". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, " Central Plant Northern Limited " takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of "Decorum" , “Central Plant Northern Limited” - © "Cp Lighting & Interiors" 2026. All rights reserved. This includes use of the lifestyle images displayed on our website taken by Decorum or the authorisation for Decorum to use images specifically for www.decorum-living.com

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extract for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

At Decorum Interiors, we are extremely proud of our distinctive visual identity both online and with the press, which has been carefully developed and refined over many years. Our brand colours, tones, typography font's, creative assets, and carefully considered website design all play a vital role in delivering the high-quality user experience our customers expect.

Creative Imagery: Our photoshoot styling has all been meticulously planned by our in house team and represents the standard of execution, flair and of course, Decorum branding.

As flattered as we are, please do not use our lifestyle imagery on your own commercial websites, we will kindly ask this is removed but if ignored we will pursue this legally.

The Decorum Interiors Brand: We respectfully ask other businesses and website owners to honour the originality, creative flair and enthusiasm behind the Decorum brand. The copying, inspiration, or close resemblance of our brand elements - including colour palettes, typography, visual styling, website layout, structural design, custom theme, or any deliberate attempt to replicate our overall look and feel may constitute passing off under UK common law, as well as infringement under the Copyright, Designs and Patents Act 1988.

We actively monitor our market to ensure our brand identity and service offering remain uniquely ours. While we always aim to resolve concerns amicably in the first instance, we will take appropriate legal steps where necessary to protect our intellectual property and brand integrity.

Content: In addition, the written content across our website is original and created specifically for our brand. This includes our unique SEO-optimised copy, brand descriptions, product narratives, buying guides, service explanations, FAQ's and all supporting informational material shown on site and downloadable from www.decorum-living.com. These works represent substantial creative and commercial investment and are protected by copyright law.

This protection applies not only to direct copying, but also to adapted, paraphrased, restructured, or AI-generated derivative versions that are based on or substantially similar to our original wording, structure, or commercial intent.

Thank you for respecting the hard work, creativity, and investment behind the Decorum Interiors brand.

Customer satisfaction is a priority for Decorum Interiors and any queries will be dealt with promptly and efficiently by the friendly staff at Decorum Interiors Customer Services Department. However, if you have any complaints regarding customer service or in relation to any dealings with Decorum Interiors or via our web team please email info@decorum-interiors.com with “complaints” as the subject.

We have taken great care to describe and present products as accurately as possible. Despite this, variations in products may occur. We provide you with product information on http://www.decorum-living.com to the best of our ability. If there is any information that is unclear, or if you wish to obtain additional information, please contact our customer services team on at info@decorum-living.com where we will be happy to assist your enquiry further.

Product images are for illustrative purposes only. Although we have made every effort to display colours and finishes accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colours and finishes of the physical products. Your products may vary from those images.

We are able to obtain samples of fabrics, material finishes,  glass, and metal finishes from some brands if this is a service they offer - Please contact us regarding a particular product where we can advise you further. Samples may be chargeable and shipping fee's will be charged dependent on sample size.

We make every effort to ensure that the pricing displayed on our website www.decorum-living.com is correct. However, if an error in the pricing of a product is found we do reserve the right to either contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable) or cancel your order.

We reserve the right to alter all product pricing online at www.decorum-living.com without notice.

All prices include VAT (where applicable) at the current rates. We reserve the right to indicate the price exclusive of VAT, but we shall show VAT separately on your invoice, and include it in the total price.

Decorum Interiors - www.decorum-living.com

Cp Lighting & Interiors - www.cplights.com

Decor Lighting - www.decor-lighting.co.uk