Well packaged and quickly delivered. Very pleased with purchase
Hi T Marland, we're so glad to hear you had a positive experience! Thank you for your kind words and for sharing your photo too!
Great decorative large diffuser. Smells fab too.
Thank you for your 5 star review Karen.
Fragrances were amazing and very long lasting. Really pleased with my purchases.
Only problem was the delivery but you were very generous and did a refund.
I would order again from you!!
In fact do you do any corner cabinets?
Quick delivery and I was updated on my order at every step
Hi Carol,
Thank you so much for taking the time to leave us a review! - We're thrilled to hear that your order was delivered quickly and that you were kept updated every step of the way.
Have a great day!
Decorum Interiors Marketing Team
Good experience. Had to wait for the product to come from the supplier but arrived well packaged and no damage. Extremely happy with the hurricane lamp - looks beautiful
Good morning Fay,
Thank you for another 5 star review on your new hurricane lamp, it's very much appreciated
Decorum Interiors Marketing Team
Great service, called to say one product was delayed, received the order in good time but the missing item is still not here and no updates.
I placed an order for a console table with Decorum after being let down by another company. Decorum customer service was spot on they were contactable at all times & responded speedily. Will was extremely helpful in arranging next day delivery. I am.delighted with the table and would definitely recommend and use Decorum again
Thank you for your 5 star review! We'll be sure to let our Customer Service team know to keep up the good work!
Decorum Interiors
Absolutely made up with the nuzzling horses statue we’ve just recently lost our beloved horse and the statue reminds me off him and his best friend I have a photo of them both doing the exact thing. So over the moon with this
Thank you for your lovely 5 star review! We're happy to know the sculpture provides you comfort x
Decorum Interiors
The diffuser was supposed to be a gift but the front leather sign was peeled off and not in a good condition to give as a present
Thank you for your review, we'll be sure to pass this feedback onto the manufacturers so they can asses their quality control.
Decorum Interiors
I needed a table to fit into a small space. This was ideal and it looks so stylish . Good value too. Very pleased.
Dear Linda,
Thank you for your review. Were delighted to hear that both items arrived and that youre pleased with them.
Kind regards,
Decorum Interiors
I couldnt be happier or more pleased with the service provided by Decorum Interiors. The large item I ordered arrived early and in perfect condition. The purchase process was simple and straightforward. the item I received was exactly like the one shown on their website. Incredible care was taken with the packing and packaging. In addition, the courer service used was first class, and the courier incredibly friendly and helpful. The item was extremely heavy and I appreciated his help in moving it from the delivery truck to my front door.
Dear reviewer,
Thank you for your review. We're delighted to hear it arrived well packed and earlier than expected.
Kind regards,
Team Decorum Interiors
Beautiful piece, very good quality and looks a picture on my console table.
Hi Jean,
Thank you for your review update! Fingers crossed you should receive your order today / tomorrow as we sent out on a priory next day service.
Decorum Interiors Marketing Team
After a long wait both items arrived. Both are lovely and well made. Will order again very pleased.
Hi Anna,
Thank you for taking the time to share your feedback. Were pleased to hear that youre happy with the product itself, though were genuinely sorry to learn that the delivery experience via the couriers did not meet your expectations.
We do feel that the concerns raised in your email are primarily related to the couriers customer service rather than our own internal processes. The delivery of your order was handled by B STAR VIP for transparency, who are an external courier partner and not our own in-house drivers. As such, all delivery scheduling, text notifications and rescheduling communications were issued directly by them, not by our team.
That said, we absolutely appreciate how frustrating this experience must have been. We have fed your feedback directly back to B STAR VIP so they have full visibility of the issues raised, particularly around follow-up communication and delays in rescheduling, in order to help improve their service going forward.
For clarity, we did remain in contact from our side:
On 10th December 2025 at 1:57pm, we emailed to advise of a small delay with your order and confirmed we would be in touch with further information, we then progressed the delivery with B STAR VIP who then take over and make contact with our customers to schedule deliveries directly.
We also followed up again on Monday 5th January to check that your order had been received safely and that everything was satisfactory, please kindly check your spam / junk folders for this.
While we understand your disappointment with the courier communication, we hope this reassures you that we did not intentionally leave you without updates and that we remained attentive to your order throughout the process.
Thank you again for your feedback - it is valuable to us and helps ensure we continue to push for better service standards from our delivery partners.
Decorum Interiors Marketing Team
Excellent exactly as Id hoped, very well packed and delivered earlier than expected
Thank you for your 5 star review!
Decorum Interiors
Item was ordered and delivered but the correspondence and customer interaction was poor and unfriendly. There was no courtesy follow-up email after order and no updates on expected delivery times. All information on delivery came from company that used a text that I had to respond yes or no. When I responded no - there was no follow up for a number of days. Even then, no alternative day was immediately offered. On another occasion, delivery company cancelled arranged date but no follow up for over a week when it would be re-scheduled.
Unsatisfactory service all round but at least product was great.
Dear valued customer,
Thank you for your honest feedback. We apologize for the poor correspondence you experienced, we do send automated emails following your order to check everything was ok - please check your junk box. Regarding the delivery we use a courier for this and we don't have control over their delivery schedules but we do use a priority service that is meant to update customers via email - so we'll follow this up with them to ensure the service we pay for is being maintained efficiently. We are glad that you were satisfied with the product itself and we hope to have the opportunity to provide you with a better experience in the future.
Decorum Interiors
After an oversight of my order not being dispatched, this has now been resolved.
Hi Jaspreet,
Thank you for sharing your experience, and Im glad youre happy with the items. Im sorry the delivery was slightly delayed, this was due to our Black Friday Sale. We did have notification on our email confirmations and our website advising that to add an extra 5 working days to all quoted lead times while our team handles an influx of orders during our busiest period.
We appreciate your patience during this busy time.
Kind regards,
Team Decorum Interiors
A delayed delivery which I had to phone about to find out about, was a hiccup. A larger quality problem with my product was unfortunate, however good practical customer service in a prompt manner solved it.
Dear Isatou,
Thank you for your 5 star review, we really appreciate your business!
Decorum Living Marketing Team
Happy with the items I have purchased but delivery was very delayed with no contact from the company. I had to call twice to ask for updates as it had passed my estimate delivery time frame. Had I not chased it probably wouldve taken longer.
Hi Linda,
Thank you for the lovely 5-star feedback! Were thrilled youre happy with the sculpture, quality, and packaging.
If theres anything else we can assist with, please dont hesitate to reach out.
Warm regards,
Team Decorum Interiors
Absolutely delighted with the first class customer service I received. Prompt response to my enquiry and issue resolved same day.
Hi Caroline,
Thanks for the lovely 5-star feedback! Were thrilled you had a great experience.
If theres anything else we can help with, just let us know.
Warm regards,
Team Decorum Interiors
